Product Recall Center

Product Recall Program: Help Desk & Fulfillment Services

Select a Product Recall Program That Fits Your Company’s Needs


Are You a Consumer
Looking For Help?

  • We do not provide consumer Product Recall information on this website.

  • Use the contact information in the specific Product Recall Notice you received.

  • If you are responding to an advertisement or news article regarding a Product Recall, please use the contact information provided within the ad and/or article.

  • Go to www.Recalls.gov to search for Product Recalls and information.

  • Contact the product manufacturer directly.
Call Center

Product Recall Help Desk & Fulfillment Services

When a Product Recall occurs, consumer products and goods typically need to be replaced or disposed of safely and in a timely manner.

Customers expect that when they call a hotline, reply to an email or send in a reply card, their new product, refund or further instructions will be delivered to them as soon as possible.

AnswerNet’s Product Recall Help Desk & Fulfillment Services give you a full spectrum of Product Recall assistance to keep your customers informed from the first notification mailing to the final follow-up customer satisfaction surveys.

Product Recall Help Desk & Fulfillment Services help you by:

  • Sending out direct mail or email recall notifications
  • Contacting customers and distributors via telephone to notify them of a recall and next steps to be taken
  • Providing toll free phone numbers and agents to meet call volume
  • Setting up Product Recall hotlines
  • Maintaining Help Desk Services – answer customer calls or online inquiries regarding the recall, repairs, or replacement
  • Managing Product Recall returns and replacements
  • Providing your warehouse and fulfillment facilities to handle receipt and disposal of returns and/or shipping replacement products
  • Sending out replacement vouchers and coupons for items that can only be replaced at a retailer

Our Product Recall Help Desk & Fulfillment Services are designed to work independently or in conjunction with Product Recall Planning & Prevention and Product Recall Help Desk Services.

Contact Us to learn more.


AnswerNet Call Centers

AnswerNet Call Centers