Product Recall Help Desk & Fulfillment Services
When a Product Recall occurs, consumer products and goods typically need to be replaced or disposed of safely and in a timely manner.
Customers expect that when they call a hotline, reply to an email or send in a reply card, their new product, refund or further instructions will be delivered to them as soon as possible.
AnswerNet’s Product Recall Help Desk & Fulfillment Services give you a full spectrum of Product Recall assistance to keep your customers informed from the first notification mailing to the final follow-up customer satisfaction surveys.
Product Recall Help Desk & Fulfillment Services help you by:
- Sending out direct mail or email recall notifications
- Contacting customers and distributors via telephone to notify them of a recall and next steps to be taken
- Providing toll free phone numbers and agents to meet call volume
- Setting up Product Recall hotlines
- Maintaining Help Desk Services – answer customer calls or online inquiries regarding the recall, repairs, or replacement
- Managing Product Recall returns and replacements
- Providing your warehouse and fulfillment facilities to handle receipt and disposal of returns and/or shipping replacement products
- Sending out replacement vouchers and coupons for items that can only be replaced at a retailer
Contact Us to learn more.